Privacy Policy

Effective Date: November 23, 2021

OpenFiber Kentucky Company, LLC doing business as Accelecom (“Accelecom”, “us” or “we”) is committed to protecting the privacy of its customers and their data. In this Privacy Policy, we inform our customers and site visitors ("you") about the collection and use of your personal information when you visit a website owned by Accelecom (the “Site”) or when you direct an inquiry to Accelecom through electronic means, telephonically, or otherwise. This Privacy Policy also describes information Accelecom may otherwise collect in the course of its business and discusses how Accelecom stores, uses, discloses or shares information collected. This Privacy Policy forms part of the Terms and Conditions of Use that govern your use of the Site. Please read this Privacy Policy carefully. IF YOU DO NOT AGREE, PLEASE DO NOT ACCESS OR USE THE SITE. By accessing or using the Site you agree to this Privacy Policy. This Privacy Policy may change from time to time. We will post the modified version at this Site. Your continued use of the Site after the Privacy Policy is modified is deemed to be acceptance of those modifications

Information We Collect

Accelecom collects personal information and non-personal information. “Non-personal Information” is any information that does not identify you individually or does not permit a direct association with an individual. Non-personal Information may include information derived from Personal Information that has been de-personalized by removing unique identifiers and/or combining it with information about other users to form aggregated data. “Personal Information” is information that identifies an individual or is reasonably capable of being used to identify an individual. Accelecom collects some information that is about you individually, but does not identify you, and collects information about your internet connection, your device used to access the Site, and your use of the Site. If Accelecom combines that information with personal information, it will treat it as personal information.

Examples of information Accelecom collects include information when you request a quote through the Site, including your name, your business/organization, the industry in which you work, your email, phone number, non-residential service address, the service in which you are interested, your typical bandwidth usage, how you heard about Accelecom, and any additional comments you choose to provide; information you submit when you connect with Accelecom, including your name, company, position, email address, and phone number; information you submit when you apply for a job with Accelecom, including your name, email address, phone number, CV/Resume, Cover letter, and responses to certain questions; information we obtain from a third party, such as a third party vendor or service provider; and usage, viewing, technical, and device data when you visit the Site or interact with communications from the Site.

How Accelecom Collects Information

Accelecom collects information from and about you directly when you provide such information to Accelecom and automatically when you use the Site. In the course of visiting and using the Site, you may provide information to us voluntarily. For example, you provide information to Accelecom voluntarily when you request a quote. Accelecom collects some information automatically as you navigate the Site. For example, Accelecom collects traffic data (such as information about how much time visitors spend on the Site or each page, etc.), collects and logs “clickstream data” (such as internet protocol addresses, pages visited, clicks made, and similar information), and collects information about computer and internet connection (such as operating system and browser type) for all visitors. This sort of information is generally considered Non-personal Information (unless it is combined with Personal Information).

Accelecom may use the following technologies to collect data as you visit the Site:

“Cookies” are small pieces of data that a website, when visited by a user, asks your browser to store on your device in order to remember information about you, such as your language preference or login information. Cookies can be either persistent or temporary. A persistent cookie retains user preferences for a particular website, allowing those preferences to be used in future sessions and remains valid until its set expiry date (unless deleted by the user before the expiry date). Temporary cookies expire at the end of a user session when the browser is closed.

Most internet browsers are initially set to accept cookies. Cookies are classified in the following categories: Necessary Cookies, Performance Cookies, Functional Cookies, and Targeting (or Advertisement) Cookies. Necessary cookies ensure basic functionalities and security features of the website and are essential for the Site’s proper function. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads. You cannot opt-out of Necessary Cookies, but you can opt out of the other cookie categories by clicking on the “cookie settings” button in your browser. If you decline the use of cookies or set your browser to refuse cookies, then you may not be able to access or use portions of this Site. The following cookies are used on the Site:

CookieDomainCookie TypeDescriptionDuration

_gaaccelecom.netAnalyticsThe _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors.2 years

test_cookie.doubleclick.netAdvertisementThis cookie is set by doubleclick.net. The purpose of the cookie is to determine if the user's browser supports cookies.15 minutes

__cfduid.accelecom.netNecessaryThe cookie is used by cdn services like CloudFare to identify individual clients behind a shared IP address and apply security settings on a per-client basis. It does not correspond to any user ID in the web application and does not store any personally identifiable information.1 month

__cfduid.zoominfo.comNecessaryThe cookie is used by cdn services like CloudFare to identify individual clients behind a shared IP address and apply security settings on a per-client basis. It does not correspond to any user ID in the web application and does not store any personally identifiable information.1 month

_pxhd.zoominfo.comAdvertisementThis cookie is used by Zoominfo. This cookie collects information on user behavior on multiple websites. This information is used in order to optimize the relevance of advertisements.

visitorID.ws.zoominfo.comOtherNo description1 year

“Web beacons” and “pixels” are small bits of code embedded in web pages or emails that assist in delivering cookies and measuring statistics. Web beacons and pixels help Accelecom determine whether a page on this Site has been viewed and, if so, how many times. Although you cannot decline to receive web beacons and pixels when visiting a web page, you can choose not to receive them by email if you disable HTML images or refuse HTML email messages.

In addition, there are "do not track" or similar browser choices available to internet users with respect to online web activity, but given the present lack of consensus of what constitutes an informed election, appropriate trigger or breadth of scope of such choice, our Site will continue to operate as described in this Statement, whether or not a "do not track" signal is received.

Google Analytics and Other Third Party Analytics

This Site uses Google Analytics. Google Analytics assists Accelcom with collecting and monitoring data about traffic to the Site. Google Analytics collects visitation information via Google advertising cookies and identifiers, such as how often users visit this Site, what pages they visit when they do so, and what other sites they used prior to coming to this site. You can learn how Google collects and processes data by visiting the following website: www.google.com/policies/privacy/partners/. This Site also uses Google Analytics Advertising, including Google Demographics and Interest Reporting, Google Display and Search Remarketing, and Google Display Impression Reporting. Google Analytics Remarketing uses cookies to track users who visit the Site and display ads when users are on other websites. If you would like opt-out of the Google Analytics Advertising Features, you can adjust your Ad Settings and Ad Settings for mobile apps. For information on how to adjust your Ad Settings, visit the following website: https://support.google.com/accounts/answer/2662856?co=GENIE.Platform%3DAndroid&hl=en. For more information about Google Analytics’ currently available opt-outs or to opt-out of the collection of data by Google Analytics, visit the following website: https://tools.google.com/dlpage/gaoptout/. For information about how to opt out of Google Marketing Platform’s use of cookies, visit https://optout.networkadvertising.org/?c=1. For more information about targeting and advertising cookies and how to opt out of those, visit https://optout.aboutads.info/.

Accelecom also uses Facebook and LinkedIn, and may engage other third party service providers to assist Accelecom with collecting and monitoring data about traffic to the Site. These third parties use cookies, pixels, and other tracking technologies to collect or receive information from the Site and use that information to provide measurement services and targeted advertisements. For information on how to opt-out of the collection or use of your data for remarketing, retargeting, online behavioral advertising, and interest-based advertising you may visit the following websites: www.networkadvertising.org/choices, www.aboutads.info/choices.

Use of Information

Accelecom uses the information it collects from its customers and Site visitors to:

Market, provide, and support Accelecom’s services
Connect with and learn more about customers and potential customers
Personalize your experience while on the Site and make navigation easier
Accept job applications and contact applicants
Analyze statistics regarding use of the Site
Combine it with information from other sources for the above-stated purposes
Alert you to updates about Accelecom and/or Accelecom’s services

Sharing of Information

We may share your information with third-parties to fulfill the purpose for which you provided us the information, and with our service providers to facilitate the services they provide to us, including services such as: website hosting; data analysis; information technology and related-infrastructure and support; and, e-mail marketing management and automation.

We may also use and/or release your information if we have a good faith belief that disclosure is reasonably necessary to (a) satisfy any applicable law, regulation, legal process or enforceable governmental request, (b) enforce applicable Terms of Use, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address fraud, security or technical issues, or (d) protect against harm to the rights, property or safety of our company, our employees, our users of products or services, or the public as required or permitted by law. We may also transfer and disclose your information as part of a business divestiture, sale, merger, or acquisition of all or a part of our business.

Security

We maintain reasonable physical, electronic and procedural safeguards to guard personal information. Unfortunately, no website or system can be completely secure, so we do not promise, and you should not expect, that your personal information, data, searches, or other communications will always remain secure.

Links to Other Websites

Our Site may contain links to websites that are provided and maintained exclusively by third parties. Websites provided and maintained by third parties are not subject to this Privacy Policy. Please review the privacy policies on those websites to understand their personal information handling practices. We make no representations concerning the privacy statements and policies of these third-party websites.

Electronic Marketing Communications

Unless prohibited by law, we may use your information to send you marketing communications by email or other electronic means. You may opt out of receiving electronic marketing communications by using the unsubscribe link in our email communications. Please allow a reasonable time to process your request. Please note that even if you opt out of receiving electronic marketing communications from us we may still contact you for non-marketing purposes such as customer service, notices, or to fulfill legal obligations.

Changes to this Privacy Policy

We reserve the right, at any time, to add to, change, update or modify this Privacy Policy by posting such change, update or modification on the Site. Any such change, update or modification will be effective immediately upon posting on the Site.

Children’s Online Privacy Protection

This Site is not intended for children under the age of 16 and we do not knowingly collect information on children under the age of 16 through this Site. Do not provide information for users under the age of 16 through this Site.

Customer Proprietary Network Information

We are required by law to protect the confidentiality of customer proprietary network information (CPNI) we receive from a telecommunications carrier, if any. CPNI is information that relates to the quantity, technical configuration, type, destination, location, and amount of use of a telecommunications service subscribed to by a customer that is made available to a telecommunications carrier solely by virtue of the carrier-customer relationship. CPNI also includes information contained in bills pertaining to telephone exchange and toll services received by a customer of a telecommunications carrier. If we receive CPNI pertaining to you, we will use and disclose such CPNI only as permitted by law to perform our services and we will not use it for marketing purposes.

Questions

If you have questions about this Privacy Policy, please contact Accelecom at Accelecom@accelecom.net.

Accelecom
1700 Eastpoint Parkway

Louisville, KY 40223

502-586-7600