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Contact Center as a Service (CCaaS)

Accelecom Contact Center as a Service (CCaaS) is a state-of-the-art, cloud-based, customizable solution with capabilities such as intelligent skills-based routing, customized reporting, and workforce scheduling support — all the tools needed to run, manage, and support an advanced customer experience. Elevate your contact center operations and unlock the power of efficiency, engagement, and customer satisfaction with Accelecom’s CCaaS solution.

Our Promise

No matter the size or number of locations, we can support your organization.

Telecommunications Expertise

With decades of experience, Accelecom professionals partner with organizations to provide the infrastructure needed for reliable connectivity and communication solutions. We work diligently to help advance your digital initiatives.

99.99% Uptime

Our end-to-end SLA provides 99.99% network availability to give you the ultimate peace of mind. Our extensive regional fiber network spans across multiple states in the Southeast. Our infrastructure ensures your business is always connected.

24/7 Access

Even if your business is closed, we are always open. We have an excellent team of experienced professionals, each specializing in particular types of support. In all cases, we will work with your team to understand your needs and quickly resolve any issues.

Built for the Future

Leverage the scalability and simplicity of our Internet and Ethernet services to increase productivity. Each of our services are delivered with 10G capable equipment, allowing upgrades to any of them to be seamless. When you need to increase bandwidth on our network, it’s almost instant.

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